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BatchCard
Reference

Status Definitions

Batches, gift cards, and deliveries each have a status. Use this reference to understand what each status means and what you can do.

Batch statuses

StatusDescriptionWhat you can do
CREATEDThe batch has been submitted. Gift card creation has not started yet.View details
RUNNINGGift cards are being created in Shopify.View progress
COMPLETEDAll gift cards in the batch were created.View details, export codes, manage deliveries
PARTIALSome gift cards were created, but others failed.View details, export created codes, retry
FAILEDThe batch could not be completed. No gift cards were created.View error details, retry
CANCELLEDThe batch was cancelled.View details

Batch status flow

A typical batch moves through these statuses:

  1. CREATED -- You submit the batch.
  2. RUNNING -- BatchCard creates the gift cards in Shopify.
  3. COMPLETED -- All cards are ready.

If some cards fail during step 2, the status changes to PARTIAL. If the entire batch fails, the status changes to FAILED.

Gift card statuses

StatusDescription
activeThe gift card was created in Shopify and is ready to use.
failedThe gift card could not be created.
cancelledThe gift card creation was cancelled.

Gift card status tracks whether the card was created. Delivery status (below) tracks whether the notification email was sent.

Delivery statuses

StatusDescriptionWhat you can do
scheduledEmail notification is queued for a future date and time.Send Now, Cancel Delivery
sentEmail notification was sent. This status is inferred approximately 1 hour after the scheduled send time.View details
failedEmail notification could not be sent.Retry delivery
cancelledEmail delivery was cancelled before sending.View details

BatchCard triggers Shopify's built-in gift card notification email. BatchCard does not send emails directly and does not track whether the recipient opened the email.

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