Reference
Status Definitions
Batches, gift cards, and deliveries each have a status. Use this reference to understand what each status means and what you can do.
Batch statuses
| Status | Description | What you can do |
|---|---|---|
| CREATED | The batch has been submitted. Gift card creation has not started yet. | View details |
| RUNNING | Gift cards are being created in Shopify. | View progress |
| COMPLETED | All gift cards in the batch were created. | View details, export codes, manage deliveries |
| PARTIAL | Some gift cards were created, but others failed. | View details, export created codes, retry |
| FAILED | The batch could not be completed. No gift cards were created. | View error details, retry |
| CANCELLED | The batch was cancelled. | View details |
Batch status flow
A typical batch moves through these statuses:
- CREATED -- You submit the batch.
- RUNNING -- BatchCard creates the gift cards in Shopify.
- COMPLETED -- All cards are ready.
If some cards fail during step 2, the status changes to PARTIAL. If the entire batch fails, the status changes to FAILED.
Gift card statuses
| Status | Description |
|---|---|
| active | The gift card was created in Shopify and is ready to use. |
| failed | The gift card could not be created. |
| cancelled | The gift card creation was cancelled. |
Gift card status tracks whether the card was created. Delivery status (below) tracks whether the notification email was sent.
Delivery statuses
| Status | Description | What you can do |
|---|---|---|
| scheduled | Email notification is queued for a future date and time. | Send Now, Cancel Delivery |
| sent | Email notification was sent. This status is inferred approximately 1 hour after the scheduled send time. | View details |
| failed | Email notification could not be sent. | Retry delivery |
| cancelled | Email delivery was cancelled before sending. | View details |
BatchCard triggers Shopify's built-in gift card notification email. BatchCard does not send emails directly and does not track whether the recipient opened the email.
Related
- Managing Batches -- how to work with batches in the BatchCard dashboard
- Email Delivery Issues -- troubleshoot delivery failures
- Error Messages -- look up specific error messages
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