Status Definitions
Batches, gift cards, and deliveries each have a status. Use this reference to understand what each status means and what you can do.
Batch statuses
| Status | Description | What you can do |
|---|---|---|
| CREATED | The batch has been submitted. Gift card creation has not started yet. | View details |
| RUNNING | Gift cards are being created in Shopify. | View progress |
| COMPLETED | All gift cards in the batch were created. | View details, export codes, manage deliveries |
| PARTIAL | Some gift cards were created, but others failed. | View details, export created codes, retry the failed cards |
| FAILED | The batch could not be completed. No gift cards were created. | View error details, retry |
| CANCELLED | The batch was cancelled. | View details |
Batch status flow
A typical batch moves through these statuses:
- CREATED -- You submit the batch.
- RUNNING -- BatchCard creates the gift cards in Shopify.
- COMPLETED -- All cards are ready.
If some cards fail during step 2, the status changes to PARTIAL. If the entire batch fails, the status changes to FAILED.
The batch detail page updates automatically while gift cards are being created and delivered, so you do not need to refresh to see status changes.
On a PARTIAL batch, click Retry to re-create only the failed cards. Cards that were created successfully are not duplicated.
Gift card statuses
| Status | Description |
|---|---|
| active | The gift card was created in Shopify and is ready to use. |
| failed | The gift card could not be created. |
| cancelled | The gift card creation was cancelled. |
Gift card status tracks whether the card was created. Delivery status (below) tracks whether the notification email was sent.
Delivery statuses
| Status | Description | What you can do |
|---|---|---|
| scheduled | Email notification is queued for a future date and time. | Send Now, Cancel Delivery |
| sent | Email notification was sent. This status is inferred approximately 1 hour after the scheduled send time. | View details |
| failed | Email notification could not be sent. | Retry delivery |
| cancelled | Email delivery was cancelled before sending. | View details |
BatchCard triggers Shopify's built-in gift card notification email. BatchCard does not send emails directly and does not track whether the recipient opened the email.
Related
- Managing Batches -- how to work with batches in the BatchCard dashboard
- Email Delivery Issues -- troubleshoot delivery failures
- Error Messages -- look up specific error messages
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