Email Delivery Issues

If gift card delivery emails are not reaching recipients, find your issue below.

Emails not sending

Symptom: You enabled email delivery, but no emails are going out.

Cause: This usually comes down to plan requirements or missing email addresses.

Fix:

1. Confirm your plan includes email delivery. The Free plan does not support it. Go to Settings in BatchCard to check your current plan.
2. Make sure the recipient_email column is filled in for each row you want to deliver. Rows without an email address are skipped.
3. Check that the batch status shows Completed. Emails are sent after gift cards are created.
4. If you just submitted the batch, wait a few minutes. Large batches take time to process.

Emails going to spam

Symptom: Recipients report that the gift card email landed in their spam or junk folder.

Cause: Email filters can flag automated messages, especially if the recipient has strict spam settings or has not received email from BatchCard before.

Fix:

1. Ask the recipient to check their spam or junk folder.
2. Have them mark the email as "Not spam" and add the sender to their contacts.
3. If multiple recipients report spam issues, check that the email addresses are correct and that recipients expect to receive gift cards.

Wrong recipient

Symptom: A gift card was delivered to the wrong person.

Cause: The recipient_email or recipient_name in your CSV had incorrect data.

Fix:

1. Check the original CSV or batch details for the incorrect entry.
2. Gift card codes cannot be "unsent." If the wrong person received a code, you can disable the gift card in your Shopify admin to prevent it from being used.
3. Create a new gift card for the correct recipient.
4. Double-check your CSV data before the next import.

Delivery status stuck on "Scheduled"

Symptom: The delivery status shows scheduled and does not change.

Cause: The delivery status updates to sent approximately 1 hour after the scheduled send time.

Fix:

1. Wait up to 1 hour past the scheduled send time. The status updates to sent approximately 1 hour after delivery.
2. Refresh the batch details page.
3. If the status has not changed after 2 hours, contact support.

Bounced emails

Symptom: Delivery status shows failed for one or more gift cards.

Cause: The email address is invalid, the mailbox is full, or the recipient's email server rejected the message.

Fix:

1. Open the batch details to see which deliveries failed.
2. Check each failed email address for typos or formatting errors.
3. Common issues: missing letters in the domain (@gmial.com), extra spaces, or addresses that no longer exist.
4. Correct the email address and retry delivery from the batch details page, or create a new batch with the corrected addresses.

Delivery email not received (no error shown)

Symptom: BatchCard shows sent but the recipient says they did not receive it.

Cause: The email was accepted by the recipient's mail server but may have been filtered. Note that sent is inferred approximately 1 hour after the scheduled send time, not confirmed by a delivery receipt.

Fix:

1. Ask the recipient to search their inbox, spam, junk, and promotions folders for "gift card."
2. Verify the email address is correct in the batch details.
3. If the address is correct and the email cannot be found, retry delivery or share the gift card code directly.

Related

• Sending Notifications -- set up and send gift card delivery emails
• Email Delivery -- overview of the email delivery feature
• Status Definitions -- what each delivery status means