Resolve Complaints with Gift Cards
Turn unhappy customers into loyal ones. Create service recovery gift cards in seconds, deliver by email, and track your resolution spend.
Improve Customer Recovery
The Challenge
When a customer has a bad experience, speed matters. Every minute between complaint and resolution increases churn risk. Creating a gift card in Shopify admin takes too many clicks, and there is no good way to track how much your team spends on service recovery across the month.
For a step-by-step walkthrough, see the getting started guide. For deeper context, read the complete bulk gift card guide and gift card export guide.
Quick creation for individual or small batches
Create 1 gift card or 50 in under a minute. For service recovery, speed is everything. BatchCard is faster than navigating Shopify admin for each individual card.
Email delivery for immediate resolution
Deliver the gift card to the customer by email the moment you create it. No waiting, no mailing, no asking the customer to check back later. The resolution arrives in their inbox within minutes.
Batch management to track recovery spend
Tag service recovery batches (RECOVERY-MAR, REFUND-Q1) and track total spend from the dashboard. Export monthly totals for budgeting and identify patterns in recovery requests.
Key Features for Service Recovery
Bulk Creation
Create hundreds or thousands of gift cards in a single batch. Set values, quantities, and expiration dates all at once.
Learn moreEmail Delivery
Starter+Deliver gift cards to recipients via Shopify's built-in email notification. Track delivery status for every recipient.
Learn moreBatch Management
Track, search, and manage all your gift card batches from a single dashboard with filtering and status tracking.
Learn moreFrequently Asked Questions
Under a minute. Open BatchCard in your Shopify admin, set the value and recipient email, and create. The customer receives the gift card by email within minutes.
BatchCard does not enforce per-agent spending limits, but you can track total recovery spend using batch tags and CSV exports. Review monthly totals to set team guidelines.
Most merchants use $5 to $25 for service recovery depending on the severity. For shipping issues, $5 to $10 is typical. For significant problems (damaged products, extended delays), $15 to $25 tends to resolve the situation while building goodwill.
BatchCard works within Shopify admin. Support agents need Shopify staff account access with appropriate permissions. You can control what each staff member can access through Shopify staff permissions.
Export your recovery batches as CSV and cross-reference with Shopify order data. Track how many recovery recipients place a follow-up order. Most merchants find that a $10 gift card prevents a churn event worth far more than $10.
Resolve complaints. Retain customers.
Create recovery gift cards in seconds. Deliver by email. Track your spend. Free plan available.
Improve Customer Recovery